Shipping Policy

VRP AUTOMOTIVE Shipping Policy

We aim to dispatch all orders quickly and reliably.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Estimated delivery times:

• Australia Metro: 2–6 business days
• Australia Regional: 3–10 business days
• International: 7–21 business days

Delivery times may vary depending on location and carrier.

Shipping Carriers

We use trusted carriers including:

• Australia Post
• Hunter Express
• Other freight providers where required for uncommon orders

Carrier selection may vary depending on item size and destination.

Tracking

Tracking information will be provided once your order has been dispatched.

Shipping Delays

VRP AUTOMOTIVE is not responsible for delays caused by:

• Shipping carriers
• Customs clearance
• Weather events
• Incorrect address provided by the customer

Incorrect Address

Customers are responsible for ensuring shipping details are correct. Additional shipping costs may apply if parcels are returned due to incorrect addresses.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us promptly so we can assist.

International Shipping Responsibility

For international orders, responsibility for the shipment transfers once the parcel has been dispatched from Australia and handed to the shipping carrier.

Customers are responsible for ensuring all shipping information is complete and accurate, including full name, address, postal codes, and contact details. VRP AUTOMOTIVE is not liable for delivery issues resulting from incomplete or incorrect address information provided at checkout.

If a parcel is returned, delayed, or abandoned due to any of the following reasons, VRP AUTOMOTIVE is not responsible for the parcel once it has left Australia:

• Incomplete or incorrect shipping address
• Failure to collect the parcel from the carrier or local postal service
• Failure to respond to delivery attempts or carrier contact
• Unpaid import duties, taxes, or customs fees
• Refusal to accept delivery
• Failure to comply with local import requirements

Any additional shipping charges incurred for returned parcels, reshipment, or storage fees may be the responsibility of the customer.

Import duties, taxes, and customs fees are determined by the destination country and are the responsibility of the customer. VRP AUTOMOTIVE has no control over these charges and cannot estimate them in advance.

If a parcel is returned to us due to any of the above reasons, a refund may be issued for the product value only, excluding original shipping costs and any return or handling fees.